Effective Date: 23 January 2026
Website: www.fazz.ae
Brand: Fazz (“Fazz”, “we”, “our”, “us”)
Operating Location: Dubai, United Arab Emirates (“UAE”)
Contact Email: [support@fazz.ae]

This Privacy Policy explains how Fazz collects, uses, shares, and protects your personal information when you visit or shop on www.fazz.ae.

1) Information we collect

We may collect the following types of information:

A. Information you provide

• Name, phone number, email address
• Billing and delivery address
• Order details and communications with us (messages, emails, support requests)

B. Information collected automatically

• Device information (browser type, operating system)
• IP address, approximate location, pages visited, time spent
• Cookie and similar tracking data

C. Payment information
Payments are processed by secure third-party payment gateways. Fazz does not store complete payment card details. We may receive limited payment-related details such as payment confirmation status and transaction reference numbers.

2) How we use your information

We use your information to:

• Process, confirm, and deliver your orders
• Provide customer support and respond to inquiries
• Send transactional updates (order confirmation, shipping, delivery)
• Prevent fraud, unauthorized transactions, and misuse of our website
• Improve our products, services, website experience, and marketing
• Send offers and marketing messages if you opt-in (you may opt out at any time)

3) Cookies

We use cookies to enable website functionality (like cart and checkout), remember preferences, and understand traffic. You can manage cookies through your browser settings. Disabling cookies may affect website performance.

4) Sharing your information

We may share your information only as necessary with:

• Delivery and logistics partners (to ship your order)
• Payment processors (to complete your payment)
• Service providers (website hosting, analytics, customer support tools)

We do not sell your personal information.

5) Data retention

We retain personal information only as long as necessary for:

• Order fulfilment and support
• Legal, accounting, and tax obligations
• Fraud prevention and dispute resolution

6) Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of online transmission or storage is fully secure.

7) Your rights

You may request access, correction, or deletion of your personal information, subject to legal requirements. To request this, email [support@fazz.ae].

8) Third-party links

Our website may contain links to third-party platforms (such as social media). We are not responsible for their privacy practices.

9) Children’s privacy

Fazz is not intended for children. We do not knowingly collect personal information from minors.

10) Updates to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11) Contact us

Fazz (Dubai, UAE)
Email: [support@fazz.ae]
Address: [Optional]