Effective Date: 23 January 2026
We aim to provide a seamless shopping experience with Fazz. Kindly review our policy before making a purchase.

1. Return Period
   You may initiate a return request within 7 days from the delivery date.
2. Return Eligibility (Perfumes)
   For hygiene and safety reasons, opened or used perfumes cannot be returned. To qualify for a return, the product must meet the following conditions:

• Unopened, unused, and unsprayed
• In its original, sealed packaging
• In the same condition as it was when delivered

3. Damaged, Incorrect, or Missing Items
   If your order arrives damaged, defective, missing, or is not what you ordered, please contact us within 48 hours of receiving your package at [support@fazz.ae]. Be sure to include:

• Your order number
• Clear images or video of the product and packaging, including the outer box
  We will review the situation and, depending on stock availability, arrange for a replacement or a refund.

4. How to Request a Return
   To request a return, please email us at [support@fazz.ae] with the following:

• Your order number
• The reason for your return
• Photos (if applicable)
  Once approved, we will send you the return instructions.

5. Return Shipping Costs

• If the return is due to a mistake on our part (e.g., incorrect, damaged, or defective item), Fazz will cover the return shipping or arrange for a pickup (if available).
• For returns based on change of mind (eligible unopened items), the return shipping cost is the responsibility of the customer.

6. Refund Process
   Once we receive and verify the returned product, refunds will be processed within 7–10 business days.
   Refunds will be credited to the original payment method (or through the original payment channel, if applicable).
   Please note, shipping fees are non-refundable unless the return is due to an error on our end.
7. Non-Returnable Items
   The following items cannot be returned:

• Opened or used perfumes
• Items missing their original sealed packaging
• Final sale items (if applicable)

8. Contact
   Email: Support@fazz.ae